Cancellation and Refund Policy
Our team at Designs Origin is dedicated to provide premium quality graphic design services that meets our clients unique needs. We also understands that different circumstances may arise where it becomes inevitable to avoid refunds and cancellation. Below policy will explain our approach to handling of cancellation, refunds and any other special considerations
Cancellation Procedure
1. Submit a Written Request
Clients are required to initiate a formal cancellation request via our official communication channels (email or client portal). The request should clearly include following information
- client’s contact details
- project details
- reason for cancellation.
2. Review Process
After the submission of cancellation request dedicated customer service team will review it based on terms and condition agreed on the sale deed.
3. Acknowledgment & Fee Assessment
Clients will receive a formal acknowledgment of their cancellation request via email and customer portal along with cancellation fee deemed necessary based on time and resources invested on the project prior to its cancellation.
4. Resolution & Finalization
After and successful review and negotiations the Project will be cancelled immediately and there will be no future charging.
Special Considerations
Challenging projects which requires significant upfront cost and company resources may be considered as non-cancellable and will be communicated with the client before signing the service agreement.
Refund Policy
At Designs Origin, we value fairness and transparency in all refund matters. This policy is designed to ensure that every refund request is addressed in line with our service agreements and recognized industry standards.
1. Eligibility for Refunds
Clients may request refunds under the following conditions:
- A full refund will be provided if Designs Origin fails to start or deliver the agreed services within the specified timeframe and without a valid justification.
- A full or partial refund may be issued if the final deliverable materially differs from the agreed specifications and hinders the client’s intended purpose.
If a service is canceled in accordance with our cancellation policy and qualifies for a refund, the refund amount will be calculated based on the stage of project completion.
2. Refund Request Procedure
a) Submit a Refund Request
Clients must submit a written refund request within 30 days of service delivery or cancellation via customer portal or email. Request should include clear reasons for refund and all the necessary documents associated with the project.
b) Review and Evaluation
Customer service team will conduct an thorough review to determine if the request aligns with our refund policy. The request will be escalated for a comprehensive evaluation if further investigation is needed.
c) Decision and Processing
Clients will be notified of the refund decision within 10-15 business days. The refund will be processed and credited to the original payment method within 10-15 business days if approved.
Limitation of Liability
Refund requests must be made within 30 days of service completion or cancellation.
If only part of the service is unsatisfactory, a partial refund may be issued based on the completed work.
Certain services (e.g., highly customized designs, rush orders, or services with significant upfront costs) may be non-refundable. These will be explicitly stated in the service agreement.
Policy Updates
Designs Origin reserves the right to modify this policy to reflect industry standards, regulatory requirements, or company updates. Clients are encouraged to review this policy periodically.
Please contact us at [email protected] or call +1-469-894-2071 for any cancellation or refund inquiries.
